LEGAL

Privacy Policy

Last updated: June 25, 2026

White Glove Wireless ("Company," "we," "us," or "our") provides an AI-powered CRM for AT&T authorized dealers. This Privacy Policy explains how we collect, use, disclose, and protect information collected through whitegwireless.com, our CRM platform, Sofia AI voice outreach via Bland.ai, and SMS communications.

1. Information We Collect

  • Business name, address, phone number, and email address
  • Owner or manager name and contact information
  • Lead, appointment, account activity, and CRM notification details
  • SMS opt-in status, message logs, STOP/HELP requests, and delivery metadata
  • Call recordings or transcripts from AI-assisted outreach when applicable
  • Website usage data such as page visits, device information, and basic analytics

2. How We Use Information

  • To provide and improve the White Glove Wireless CRM platform
  • To send appointment reminders, lead follow-up, and CRM notifications on behalf of AT&T authorized dealers
  • To operate Sofia, our AI voice agent via Bland.ai, for appointment booking and follow-up workflows
  • To respond to support, compliance, privacy, opt-out, and account requests
  • To prevent misuse, maintain security, and comply with legal requirements

3. SMS and Mobile Data

SMS messages may include appointment reminders, lead follow-up, and CRM notifications sent on behalf of AT&T authorized dealers. Message frequency varies based on account activity. Message and data rates may apply. Reply STOP to unsubscribe at any time. Reply HELP for help.

4. SMS Data Is Not Shared for Third-Party Marketing

White Glove Wireless does not sell, rent, or share SMS opt-in data, mobile phone numbers, SMS consent records, or text message content with third parties for their own marketing or promotional purposes. We may use trusted service providers, including communications and CRM vendors, only to deliver and support our services.

5. Service Providers and Required Disclosures

We may disclose information to vendors that help operate the platform, including hosting, analytics, AI voice, messaging, and customer support providers. These providers may use information only as needed to provide services to White Glove Wireless. We may also disclose information when required by law, legal process, or to protect rights, security, and safety.

6. Data Protection

We use reasonable administrative, technical, and organizational safeguards designed to protect information from unauthorized access, loss, misuse, or alteration. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

7. Your Choices

  • Request access to, correction, or deletion of your information
  • Opt out of marketing communications at any time
  • Reply STOP to unsubscribe from SMS messages at any time
  • Reply HELP for SMS support
  • Contact us to ask privacy questions or request assistance

8. Contact Us

White Glove Wireless
humberto.wgw@gmail.com
whitegwireless.com